Originally Posted by
exilencfc
Given BA's domination of T5 one really would hope that they'd be able to effectively manage their relationship with the terminal's service providers, especially when it comes to something as important as this.
If I was in the OP's position i'd be very angry. There's no excuse for not providing pre-booked assistance especially with the customer ready and waiting well in advance.
That's the point BA are being lambasted, but nobody knows exactly what pressure BA are trying to apply. As another poster has indicated the BA crew offered to push when chairs arrived without sufficient pushers but they are not allowed to. I too experienced the same concern when the captain personally went down onto the apron to hurry up hold wheelchairs and instructed his purser to chase up booked wheel chairs before any of the crew were allowed to leave. The disability pressure groups should be onto the airport operators backs, and whilst legislation may state that the end responsibility lies with BA they are powerless unless they are given full control of the service. It's like blaming the hospital for a patients death when the ambulance failed to arrive.