Originally Posted by
Pogmothoin
And how is that relevant? Unless you are trying to find an excuse for this terrible behavior.
If they didn't give the required notice BA should and would have stated so.
Think it's also clear that nobody attempted to give an excuse of inadequate notice.
And finally, she did get assistance fromT1 to T5.
The OP has a contractual relationship with BA not one of its service providers. This was really quite terrible.
How is that relevant?
If you had bothered to think through the situation, it may be that BA have to give 48 hours notice to the provider in order to guarantee performance.
So, it could be that BA were working on a 'best efforts' basis if they did not have the 48 hours notice and that would weaken the OPs complaint, whereas if she did give the 48 hours notice, it was a service failure and the complaint is stronger.
My intention was to try to help the OP register her dissatisfaction in the most effective way and the notice given is significant.
On the other hand, you just seem to have made a personal attack on me, have a nice day.