Originally Posted by
Final 3 Greens
Ellie, I have every sympathy for your experience, which must have been horrible.
Did you give BA the 48 hours notice they require for assistance? I can't ascertain this from your post ('requested assistance at the airport' can be interpreted two ways.)
And how is that relevant? Unless you are trying to find an excuse for this terrible behavior.
If they didn't give the required notice BA should and would have stated so.
Think it's also clear that nobody attempted to give an excuse of inadequate notice.
And finally, she did get assistance fromT1 to T5.
The OP has a contractual relationship with BA not one of its service providers. This was really quite terrible.