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Thread: BA treatment of special assistance passenger - missed departure
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Old Apr 23, 2014 | 12:47 am
  #6  
Final 3 Greens
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Join Date: Feb 2005
Location: Southern Med
Programs: BAEC Silver, Flying Blue Gold, Gulf Air Silver, Aegean Gold, M&M FQTV, Air Malta Diamond
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Originally Posted by ellie_nz
I booked two Club World returns from Dublin to Chicago and requested assistance at airport as I was travelling with my mum who can't walk far due to spinal surgery.
Ellie, I have every sympathy for your experience, which must have been horrible.

Did you give BA the 48 hours notice they require for assistance? I can't ascertain this from your post ('requested assistance at the airport' can be interpreted two ways.)


At The Airport

You can choose whether to give us your wheelchair when you check in or use it until you reach the departure gate.

If you would like assistance between check-in and your departure gate, please let us know at least 48 hours in advance of travel, so that we can arrange this for you. Depending on the airport, this will either be by electric buggy or airport wheelchair.

You are welcome to board the aircraft first if you want to. We will make a pre-boarding announcement at the departure gate.
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