FlyerTalk Forums - View Single Post - How to handle situation where passenger "cheated" upgrade at gate
Old Apr 22, 2014 | 5:34 pm
  #28  
cubuffaloes2004
 
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
Originally Posted by Phasers
Passenger calls and applies SWU to reservation, and had it confirmed immediately. Keep in mine this is T10 to boarding and thus flight goes to F0.
Did you hear the conversation with the EXP desk? Could it have been that she called in to buy up to first and they looked and saw A inventory and offered that by using a SWU instead of paying 2k?
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