Originally Posted by flymeAAway

I am surprised this occurred at T-10. Normally a VIP requires a re-ticket. The EXP desk usually will not touch a ticket 10 minutes to departure as it is under gate control. Sure she "gamed" the system and moved from an X request to an A with a lie to the GA to hold off so she could bump her priority status. This thread will blossom with ethics commentary and people who will try to emulate.

Ultimately the GA should have followed protocol and processed your upgrade and sent the other passenger back to coach rather than buying time. I doubt she will ever do it again.

What should you do? Post the flight info and someone might PM you with some observations. A quick note to CS might get you some sympathy and miles but other than that nothing.