Originally Posted by
kale73
If I were affected by this (thankfully, I'm not) I would additionally, given the lack of responsiveness from the airline(s) involved, contact my senators and congress critter as well as the U.S. Secretaries of Transportation, Homeland Security, and Commerce. DHS because the ability to manipulate PNRs so cavalierly has obvious security implications and Commerce because the fraudulent activity is taking place via the Internet. Perhaps a full broadside might get United's attention?
FYI, United has begun reaching out to those affected. I was told they are investigating and I've provided them with the details of my reservation. Let's give them some time to research what's happening and hope for swift resolution.