Originally Posted by
mdobbins
Bolding is mine. Please clarify for me - how does a passenger acquire an ACSI score? Was this a typo and does it mean that the passengers rated UA below 50?
I quoted the report, but from context its clear that the authors meant that of the 70,000 respondents, when the ACSI scores were calculated for those who answered as to United, 30% of the respondents had scores of less 50, which is really, really low.