Have you completed a round trip ? I find points do not post until about 3-5 days after a R/T is complete. Do watch that status points are posted. I had an issue where my status points did not show up for a mileage run in late Dec until Dec 31... I gave a call to elevate and they did confirm the points even though they did not show on the web site. Received two follow up calls... Great service IME.