Originally Posted by
Dr. HFH
No cheating, no lying. As posted upthread, this is specifically disclosed on the hotel's website, and is common in SEAsia, particularly in Thailand.
Aren't all award stays cancellable without penalty?
So if there are conflicting terms between their website and your confirmation, which applies? The property is responsible for making sure all terms are consistent or they can lose out. If the confirmation has words to the effect "per terms stated on our website" then that would tie things up a bit.