FlyerTalk Forums - View Single Post - UA looking to outsource jobs in Hawaii
Thread: UA looking to outsource jobs in Hawaii
View Single Post
Old Apr 21, 2014 | 8:46 pm
  #9  
Kacee
A FlyerTalk Posting Legend
30 Countries Visited
1M
All eyes on you!
10 Years on Site
 
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,034
Originally Posted by kenn0223
The HNL airport and Honolulu call center are completely different operations (and completely different locations). Staffing changes at one will have no effect on the other. It's not like one minute an agent is boarding a flight to SFO and then 20 minutes later he's the hall working the phones.
Yes thank you I'm aware of the difference.

There have at various times been rumors about the call center being on the block due to high employee costs in HI. IMO we should all care about that because these are generally the best CSRs in the system.

The customer facing ground staff in HNL is also outstanding.

Any more nits you wish to pick?
Kacee is offline  
Reply