Originally Posted by
tommy99
Experienced exactly the same - pretty much the same script was read to me. I have no idea how Chase operates in the US, but in my contact with them over the past two years, the Canadian operation doesn't seem very polished.
Anyway, they said wait two weeks and see what happens. Guess I can't do anything but wait then.
Yep, same here, waiting. Although Chase told me it wouldn't happen until the May 15 statement.
I have 3 US Chase cards as well as this one Canadian card and what a difference in service. Chase US is so professional and customer-focused, from matching new bonus offers for existing cards to one rep who went so far above and beyond for me that I wrote in to his supervisor about the exemplary service. Not to say the Canadian rep today wasn't friendly, just no real attempt to solve this for me now even though it is clearly their mistake and after I said I had been waiting 4 months and had planned to use the points before May 15.