Originally Posted by
Finkface
Just an FYI for anyone whose 15k AU bonus points have not posted, I called Chase today. The rep verified that both Mr. Fink and I added the AU in December and each made a purchase on the AU's card in January so we both definitely qualified for the bonus. She said the list of qualified recipients was sent to Marriott Rewards on April 16 for Marriott to credit the 15k and we were both on it. She can't see why we didn't receive the credit and is sending a 'nudge' to Marriott so that the points can be added on our next statement closing in mid-May.


I had wanted to make a booking for May 1 using some of these points. I called Marriott and they said they would put in a request to see if they could add the points this week but no guarantees.
So if you didn't get the bonus applied on April 16-18, give Chase a call as you were likely missed, as we were.
Experienced exactly the same - pretty much the same script was read to me. I have no idea how Chase operates in the US, but in my contact with them over the past two years, the Canadian operation doesn't seem very polished.
Anyway, they said wait two weeks and see what happens. Guess I can't do anything but wait then.