Originally Posted by
thegasguru
One final point: whenever I've had any issue with my B&R bags (I own multiple different ones), I take it to my local luggage shop who handles the B&R repairs, and the guy fixes it and gives it back to me, and no money ever changes hands. It's awesome.
I haven't been that lucky with repairs. On both occasions, I had to bring it in and pay the shipping cost, which I believe was 25 dollars.
That being said, BR has always done a magnificent job with the repairs. When I needed the handle on my 21" Transcend repaired last year, they not only fixed the handle, but also touched up the rubber lining outside and some other things. They essentially made the bag look like new, so it was a nice surprise when I got it back.