Originally Posted by
WFQT
recently booked two SPG award stays at the Sheraton Krabi and a few days after the booking (with NO conditions when I made the booking) I was told by the Hotel that there is a mandatory "New Years Eve Dinner" at a price exceeding normal paid nights. being a SPG Platinum for around 14 years I never experienced thst. Cheating and lying to so far loyal customers.
No cheating, no lying. As posted upthread, this is specifically disclosed on the hotel's website, and is common in SEAsia, particularly in Thailand.
Originally Posted by
RogerD408
If they side with the property, they should allow you to cancel without any penalty.
Aren't all award stays cancellable without penalty?