Originally Posted by
ijgordon
Why do they need to suspend it? Why can't they just let you use it until the balance runs down to zero? (Or less than $2.50?)
In a perfect world (1) the customer would get an email informing them that replenishment of the card failed, (2) the card would continue to work until the balance were depleted, and (3) the cardholder could solve the problem on line without having to wait on hold for 40 minutes. But the MTA doesn't exist in a perfect world.