FlyerTalk Forums - View Single Post - Do BA really manage the expectations of px in EU outstation lounges?
Old Apr 21, 2014 | 6:03 am
  #4  
shefgab
50 Countries Visited
100 Nights
All eyes on you!
20 Years on Site
 
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,710
That lounge in BOD is pretty bad. I was there a few weeks ago, but at least the fridges weren't totally empty. I thought it ironic they supplied gin but no tonic or mixers other than coke.

I presume BA are paying a fixed fee to the lounge operator, and BA think that they are getting value for money, otherwise they'd tell the operator to get their finger out and provide something resembling a proper lounge. Of course in a monpoly situation like in BOD, the lounge people may just have said "take it or leave it". Of course, BA could stop giving lounge access and give a voucher instead. No doubt this would annoy some pax that thought the lounge was adequate.

When I flew though INN where there was no lounge in the height of the ski season, i'd much rather a barren quiet lounge, than the manic departures area cafe.
shefgab is offline