Originally Posted by LTN Phobia

I am having yet another occasion of Ambassador pack not having been received. It happens pretty much every year, and I am getting a little fed up with it. I should have received it by the end of February but no, it's mid-April and still no pack. My husband's is also missing, although his is not as bad as mine as his renewal date is a month behind mine.

Last year and the year before they did not turned up at all for me, and I had to have them re-sent, extremely reluctantly, with quoted "8 weeks" waiting time (in the end it took 3 months, not 8 weeks, for the replacement to be received, if I remember correctly).

Is there a serious problem with their fulfilment system, or are they intentionally delaying sending them out until they are chased, so that we have much shorter period to redeem the Amb weekend certificate?

I have heard of many similar cases, but I'm wondering if there is a way of improving reliability of their delivery, or to have it reissued more easily?