FlyerTalk Forums - View Single Post - Quick review of NZ Business Premier
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Old Apr 19, 2014 | 2:38 pm
  #6  
sbiddle
All eyes on you!
10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,066
They seemed a lot more informal in their use of language and just didn't seem as well polished as long haul crews I've experienced. My girlfriend even asked for a hot chocolate twice from both crew and it never arrived.

I was also slightly surprised on 2 flights with such a high loading of Japanese passengers in general (I'd estimate 75% were Japanese) and in business (4 Westerners from 24 on the way back and 3 from 23 on the way over) that they don't at least have one multilingual crew member up the front. All announcements are in both languages, but on a couple of occasions they had to bring one of the Japanese speaking crew forward to help.
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