FlyerTalk Forums - View Single Post - Trouble booking on both Vietnam Airlines and VietJetAir website
Old Apr 19, 2014 | 9:34 am
  #7  
AirCrew
 
Join Date: Dec 2007
Posts: 32
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Greetings to all,

I must comment, that I am most impressed with the response from Hai Binh at VJ. First rate attention to a problem, which seems they have resolved. Very pro-active. Congratulations VJ. Let this be a lesson to ALL carriers, be they LCC or Full Service, to monitor customer problems. Again, highly impressed with VJ's (Hai Binh's) attention and solution.

Regards
AirCrew
Keep flying guys


Originally Posted by haibinh
Dear all,
We have checked with payment system and found that on payment page missing the "Postal/zip code" field, which is required for US/Canada customers.
We have added this field and please try again.
Sorry for any inconvenience caused.
Please contact me if anybody having any problem with VJ.

Tks/Brgds
Hai Binh
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