Originally Posted by
ordbkk
At the end of the call, I asked to be transferred to the fraud department and the agent told me it was not necessary because her supervisor just informed her my experience was very common and they are receiving "many, many" calls about this exact same issue and it's something United is well aware of.
At which point I would have said, in my best Southern drawl: "Ma'am, it may not be necessary for you, but it sure the hell is necessary for me."