Yes, you have full access to lounges and if you have a connection or start a flight at BKK on TG, you can also get a half-hour spa session. As for the errant message, it is best to call AE. E-tickets are usually emailed within a few hours of booking. (If the ticket hasn't been issued, you might check on availability across the Pacific with Eva Air...you'll save at least $500 and have a better inflight experience.)