Originally Posted by
Can I help you
Ear plugs and eye shades plus socks in First are still not inside the bags and should be offered when the bag is delivered.
Hundreds of us have tried in vain to have this changed but the person responsible for this cock up is not backing down, yet!
Thanks for trying to change the decision of this manager. It is obvious that this person does not care about customer satisfaction. That kind of person has a good chance to move up in any organisation that worships short term profit.