FlyerTalk Forums - View Single Post - Eye shades, ear plus and customer focus
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Old Apr 18, 2014 | 2:52 am
  #13  
Prospero
Moderator: The British Airways Club, Iberia Club, Airport Lounges and Eco-conscious Travel
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Join Date: Jan 2003
Location: London, UK
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The decision not to include the eye masks and ear plugs in the “amenity kit” is barking mad. As a passenger, I prefer not to have to think about whether or not or when I will receive these essential items. Just stock them in the kit and be done with it please.
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