The website is an effing disgrace. I booked a flight, got a PNR, but could not do OLCI after multiple attempts. After calling and being on hold for a long time the CSR told me that the flight was a Jetkonnect flight with a different PNR number. What the hell? It's such a basic thing.....just send me the correct PNR when I book my ticket.
Also, for multiple airline itineraries, Jet PNR never works. I got a Jet PNR for the 9W part of my ticket., but it could not be looked up online, seats could not be chosen, OLCI could not be done. What nonsense??