Originally Posted by Ceres

We both had EBCI and hers stayed when I rebooked via the phone. Hers was a high number since I only added her a couple weeks ago, but this ticket was bought in October so mine would have been a very low A. Mine somehow got lost. According to CS when I did it, this is the only way to not lose the EBCI is do it is on the phone with a reservation agent.

I will take both of your suggestions. I suggested to the CS that I would take one of the slots that are not occupied by BS and was told that ticket would cost more. I explained to her it was not my fault, it was theirs.....