Originally Posted by Geefour

I booked a Business Class return ticket (Amsterdam - Hong Kong - Amsterdam) for my mother over the phone, using my Asia Miles. I asked "is the ticket now booked and confirmed?" and the Marco Polo customer service assistant said "yes". Then I received my confirmation email. On the day my mum (who is an old lady and does not travel very often) called me from AMS airport in distress, saying she was not on the pax list for the flight.