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Thread: Luggage delayed/UA visa dechiphering problem-who is responsible?
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Old Apr 16, 2014 | 7:28 pm
  #12  
lalalandMCI
 
Join Date: Feb 2014
Location: MCI
Programs: UA Silver finally, DL GM until next year, Marriott Gold
Posts: 193
Originally Posted by channa
Do you think they just absorb these things or they fault the claim and charge back the carrier that caused the problem?
They always charge it back, I'm sure... But they are the one that gets dinged for the delayed baggage with DOT stats (for US carriers). They are also the ones responsible for getting the bag to the customer at the destination, once the claim has been made.
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