Hey, thanks Analise. Yeah, none of those conditions applies. The online account summary says there's a $10.something on the card. I suspect there's an issue of some sort with my transportation flex Mastercard that funds it. Perhaps I ran out of money on it temporarily. (edit: no, it says my balance is $52.50).

The card expires in January 2015, so that's not it (and they just mail you a new card a month before the old one expires).

Actually, I think I know what the problem was. I have $52.50 on my transportation flex card now, but before our company's payroll ran yesterday I only had like $14. I bet the MTA tried to charge the usual $30, was declined, and put a hold on my MetroCard.

Guess it's time to up my transportation benefit amount...

Edit 3: I've now been on hold for 30 mins. If my call were really important to you, you'd hire enough people to answer the phones.

Edit 4: 45 mins!