Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, TajICGold, MarriottPlatinum,HyattGlobalist, EYGold, AI
Posts: 2,215
yesterday got to the new Terminal 2 at Mumbai to take a Mumbai-Kuwait flight. Jet does not use the premium check-in counters established on both sides of the check-in banks, and runs premiere counters in the regular check in area. however those counters were closed as well. since this was a KWI bound flight, you can imagine most people were travelling with a lot of stuff and I was in no mood to wait for 45 mins to get to the check in desk (web checkin also needs to swap to another boarding pass).
Asked MoD about specific check in area for elites, and he directed us to the front of an existing counter. The guy had no clue how to process upgrades with miles, and took him 25 mins along with one other CSE to fix an upgrade for my colleague.
on the flight, I sat in the back of the plane with the IFE not working, not the first time they sent a plane on this route with a faulty IFE. Food at least got better from the last time I was on this route.