FlyerTalk Forums - View Single Post - Ideas for premium cabin improvements - feedback?
Old Apr 16, 2014 | 12:13 am
  #40  
UrbaneGent
 
Join Date: Jul 2004
Location: Chicago USA
Programs: *A Junkie, SQ PPS, Skywards Gold, 2 Million Mile Flyer;*wood LT Plat, BA MM
Posts: 1,762
Originally Posted by JOSECONLSCREW28
Yes of course it's ridiculous . Just as ridiculous as what PMUA used to call their business class back in the day conssiour class or whatever you call it, Club World on British Airways, World Business Class on KLM, BusinessElite on DL, L'Affaires on AF yeah ridiculous...give me a break. Basically it's ridiculous because it's a CO term. If it wasn't a CO term everybody would be praising the name.
Monsieur JOSECONLSCREW, I have had the pleasure of reading your posts for quite sometime and irrational would NOT be a word I would connect to you. This has nothing to do with CO or UA, let's look at this from a strictly branding POV:

BusinessFirst was a brilliant concept CO came about when they got rid of their 3-class cabins. CO installed these beautiful seats on their US coast-to-coast and int'l flights (correct me if I'm wrong). At the time (1990ish) other carriers biz class was just a bigger seat and int'l first class was a plush seat with a footrest. What CO did was revolutionary. They got rid of their three-class cabin and called their premium product "BusinessFirst" because it was a hybrid for that period. This then became the term for COs premium cabin fleet-wide (again please correct me if wrong). THEN Delta got rid of their first cabins and called it "BusinessElite," KLM/NW followed with "World Business Class".

Now in this day and age, most global airlines have cattle class/premium coach, lie-flat in biz, and suites in first. Each airline has their own branding for each of their respective classes.

Any airline with three classes - coach, business and first - referring to them as Economy/Economy Plus, BusinessFirst, and First is confusing. Looking at it from a strictly branding perspective, regardless of the airline, one would say it's "off" and not in harmony with what should be three distinct cabins, each with their own sub-brand.

BA has done it beautifully, as have many airlines with 3-cabins.

"BusinessFirst" was a product of the 90s. As someone mentioned on this thread, the name "BusinessFirst" for a global airline in 2014, would be comparable to SQs Biz Class of today in a 2-class configuration - a true hybrid of a lie-flat (biz) and a suite (first).
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