Originally Posted by
TravelinSperry
I also had an issue with a screenshot I sent hotels.com. Kept getting denied but I finally asked for the person to show to a supervisor. The supervisor said it was accepted (which was correct as everything was identical except the price). This was annoying, but my bigger issue is that hotels.com only refunds the bpg after you stay. I've been waiting weeks for the credit to show - and it hasn't yet. And emails to them have gone unreturned.
I finally received my refund. I had to call to get it. Emails went unreturned. As you know hotels.com requests you to contact them post stay so they can apply the BRG. Annoying but it's there policy. But apparently contact them means call them. They said they will not apply BRG credits if they are contacted by email. I suggested they change the word "contact" in their standard BRG email to "call". The lady sounded confused and couldn't understand my suggestion. Why do they have the least trained employees working in the BRG department?