Earlier today I posted on this thread: http://www.flyertalk.com/forum/air-c...d-baggage.html

I sent the same question to [email protected] using the link on the Altitude website. I just received this reply. From Aeroplan.

Thank you for your email.

Although we are unable to handle such requests, we invite you to call the Altitude Super Elite 100K line at 1-855-xxx-xxxx (the X's are mine) In the event you are in a region where no toll-free number is available, you may dial the local Montreal number, 514-xxx-xxxx and reverse the charges. As you may be aware, you are also able to contact the Air Canada Toronto concierge service through the exclusive phone number provided in this regard, 905-XXX-XXXX.

Your support is greatly appreciated, and we look forward to serving you again in the future.

Regards,


Aeroplan - Customer Service Representative
www.aeroplan.com

I didn't email Aeroplan. I emailed Air Canada from Air Canada's Altitude page. I've been around long enough to know the difference between Air Canada, Altitude, Aeroplan and Distinction. Or at least I thought I did.