Thanks everyone for replying!
I guess theres always something you can learn. We didn't know that you couldn't ask for miles to be credited to another account, now we are wiser!
Originally Posted by
GBadger
Interesting that it says INVOL when this sounds like it was a voluntary change...
Yes, it was a voluntary change after! the compensation was offered. I don't think anyone would want to change from a direct to non-direct flight if no compensation was offered at all?!
Originally Posted by
PV_Premier
My suggestion would be to reply saying "here's what was offered at the gate, my mom mistakenly requested mileage compensation instead without the understanding that UA could not credit to M&M, and the gate agent directed us to you for assistance. we would appreciate it if you would please provide the originally agreed compensation of $400." or something to that effect. still might not be at all effective, but probably the best you can do right now.
Do you think it would help if I start interfering in the matter and write with my MP 1k number?
Heres a picture of the passenger receipt:
