Originally Posted by
jbcarioca
That is a beginning of how the automated process works. The online side can be accomplished for DCC transactions usually with no human intervention at all. However, that depended entirely on the issuer involved even if there is no local regulatory interference. For a CC transaction all the pertinent data will be auto-matched including the customer receipt, if applicable.
That's the be all and end all of the majority of disputes we've been concerned about here. The receipt is needed!
Yes you have a beautiful system. But garbage in garbage out - it won't work until someone files a digital copy of the receipt - the "burden of proof" will depend on where you are.
And AFAIK no bank has offerred a front-end of its file uploading process to customers and banks. What are the receipt image requirements?