Not to drag this further off topic of this thread (which is the PHS itself and not the global issues of welcome notes or survey follow up) but the survey responses are indeed read, in dec I stayed at the HR MSP applying a DSU and was assigned a room that was legitimately called a suite but unsatisfactory in many other respects (windowless living area, low floor - 3 - 1st floor of guest rooms, no view, long distance from elevator - very disappointing especially compared with the previous suite above the club floor with views from both rooms spacious and not awkward). I noted this in the survey and received a response within 2 hours even though it was outside of business hours asking for more details. After I had written back they followed up a few days later (after internal meetings I'm sure) saying that such suite will not be assigned when a suite upgrade has been applied (or presumably a suite booked). This was not a compensation issue since none was expected or offerred. The whole series of events was strictly from the survey since I didn't really complain on site just mentioned to the checkout agent (same agent at checkin).