Originally Posted by
lpeterman
I, like most of those posting here have had my first unit returned, for updating. When returned, it was worse than before.
I contacted support and they responded with a new unit shipped overnight.
I have been on 1 domestic trip and 2 international trips with the new new unit. Perfect all around, with both SMS and email notifications.
I strongly suggest running out and purchasing a pile of lottery tickets
right away---you're on a once-in-a-lifetime lucky streak.
After receiving two so-so units (the originals), then four replacements that refused to function, my patience ran out. The email cc'ing Harry Steck got me a full refund ASAP, including the original year subscription, on both. Now that DL has incorporated automatic baggage tracking in their mobile app, my hope (realistic or not) is that tracking will become more reliable.
We'll see. Sure wasn't working with Trakdot.