Originally Posted by
Keyser
what did they do now????
What haven't they done... Website showing D class for MAA-SIN two days ago and my mum was traveling - they refused UPG with miles or with vouchers saying seats not there. I was going to do a full redemption but mom cancelled trip finally.
The call centre which had improved was incompetent beyond belief and refused to even waitlist for upgrade even though redemption was coming from a Plat account...