I stayed in the Sheraton in January 2014, shortley before the new Sheraton Hotel opened. The hotel was available as SPH Hot Escapes for an quite nice rate (this is Zurich after all) and it was only a few Swiss Francs more expensive than the Four Points. In so far, it was a no brainer for me to book this hotel again.
It is probably one of the smalles Sheraton Hotel and one should even as a SPG Platinum not expect to be upgraded to a suite. What I like is, the small size of the hotel making it somehow boutique style, the free breakfast in additon to the points and the location (especially in summer, I running along the lake and do not need a gym).
I have uploaded two reports on my homepage, one from June 2012 and one from January 2014, but I share the later here as well:
Arrival Date: January 03, 2014
Departure Date: January 05, 2014
Room type booked: Classic room (got Executive)
Rate Plan: SPG Hot Escapes
Room Number: 409
Room Rate: 171.86 CHF (excl. taxes)
Status of Guest Program: Platinum
I arrived at the hotel from the airport using public transportation on a rainy afternoon. I was welcomed in the hotel by the friendly check in agent who retrieved the booking from the system and asked me to see if the details are correct. ID and credit card were verified and I was told that I had been upgraded due to my status with Starwood. Everything was correct and I got the key to my room. I had to ask if breakfast for SPG Platinum was complimentary or if I had to choose this as my Platinum amenity. Also it was not mentioned, if green choice was available.
I was told that the hotel still offered complimentary breakfast to SPG Platinum Members and that green choice was also available. If I would like to participate in green choice, I should hang the sign on the knob of the door indicating that there was no need to clean my room.
I also received a voucher for a free beverage in the lobby bar and also a 15% off voucher for the restaurant.
My room was located on the fourth floor facing the back of the hotel. Rooms facing the back are the quieter compared to those facing Stockerstrasse. The rooms are not very large given the size and the layout of the hotel.
There was no hallway; one was right stepping into the room. The bathroom which was compared to the size of the room large offered bath, sink ad toilet. There was enough space to store the usual utensils and bathroom amenities (lotion, shampoo, shower gel and conditioner) were provide by the hotel in addition to slippers and bathrobe. A hairdryer was mall mounted and a vanity mirror was also available. The sound of the TV/radio could be turned on in the bathroom, so listening to music from the radio was possible while being in the bath.
The showerhead was okay and so was water pressure. The temperature of the water had minor variations in temperature – nothing serious and no changes from very hot to very cold, but from warm to not so warm. There was no shower curtain but a glass panel which was a bit too short to avoid water dripping on the floor while taking a shower.
Towels were provided for two people in small, medium and large size, however only one pair of slippers and one bathrobe were available although the booking was made for two persons.
The room featured a king bed on the left side with two bedside tables with a lamp and a reading lamp on each side. A night light on the bottom of the bedside table was also available. On one of the beds was one of the two phones in the room.
Opposite the bed was the desk, which was small, though working with a laptop was possible but not many documents or paper could be placed there as the available space was reduced to the Nespresso machine and the phone on the desk. Nice to have was an international plug socket adapter including Asia, US and UK. The LAN adapter was also available on the desk. The minibar was part of the desk. There was no water kettle.
To the left of the desk was an armchair placed along with a standing lamp.
The closet was located to the right of the desk opposite the entrance to the room. It hosted the in room safe as well as iron and ironing board.
The room was using a contemporary design with warm color like light brown and beige, however it did not have any typical Swiss style design elements like wooden floors, closets or other elements. But Zurich is a city and not an Alpine resort, so the average guest would not except these in Zurich, however I was told that some guests were disappointed not to have an Alpine touch in the room.
I had been in the bar on the first evening and enjoyed two glasses of white wine. The service was very attentive and it was a quiet evening and there were only two other guests in the lobby bar.
Breakfast in the restaurant was also good. The restaurant was also very busy during the visit on Saturday morning and only one member of staff was serving the restaurant. Used dished were cleared regularly and refills of coffee and tea were offered. The buffet was frequently restocked and quality and quantity are very good.
Check out was fast and efficient and a lat check out was given without problems. The folio was correct and printed. The agent was friendly and we chatted a bit about the new Sheraton being opened in a couple of weeks (now open).
The Sheraton Neues Schloss is still one of my favorite hotels in Zurich. The location close to lake Zurich and close to Bahnhofstraße are hard to beat. Unfortunately rates could be quite high but this is Zurich after all. It is a small hotel and it does not offer a lounge or even gym or pool. There are also a small number of suites, so one should not expect to be upgraded to a suite. To me, the ambiance of the hotel and the service is what I like very much. The free breakfast is another advantage and I like to have time for an extended breakfast on the weekend without need to rush.
Picture of the hotel and general information are available on my homepage:
http://www.hotels-and-travel.de/hote...snnschloss.htm