I notice something particular.. when CX gets an aircraft stranded somewhere.. as in the case of the day with the hailstones..

http://news.yahoo.com/cathay-pacific...042555319.html

That people on board complain to high heaven and CX usually kowtows to them and compensate the passengers.

Whereas if its on say, Air Canada, or an american carrier, that everyone sits quietly on board and seem to understand that their cabin crew needs to book off and that safety is paramount. And that if such a thing happened as above, that the passengers know that they can't deplane because the airport has no passport control.. But yet, on CX, they seem to make a big deal out of it?

Why is this so?