I, like most of those posting here have had my first unit returned, for updating. When returned, it was worse than before.

I contacted support and they responded with a new unit shipped overnight.

I have been on 1 domestic trip and 2 international trips with the new new unit. Perfect all around, with both SMS and email notifications.

Yesterday, I returned from DUS into ORD connecting to MCO. At the Flagship lounge, I was asked if I had checked any luggage. I said I did, but they couldn't find it in their system. I showed the ladies it was indeed at ORD.

When I arrived MCO, it said my luggage also arrived and there it was.