Originally Posted by
rsteinmetz70112
I know it seem trivial difference in wording but it also seems that if Southwest is charging a fee for a "courtesy" and that fee is consistent over time then it seems more like an unpublished policy.
Calling it a "courtesy" makes it easier to justify when it's ended suddenly, without warning.
Charging a fee has been consistent over time, but that fee has risen from $50 to $75 to $100 over the last couple of years.