I tried to swap out a free award night that was reserved with points for my Chase award night. Can't be done. No one at national knew how to swap them out without cancelling the point award and then trying to book the Chase night. I stopped them because first of all there presently is no Chase night award availability here during that time and if the free night on points is cancelled chances are their inventory will not reflect a free night available.

This was just one night among 5 I have there so I'll leave it alone. Would have liked those points back in account since I now have a Chase free night in account, but oh well.