Originally Posted by
Baze
What I would like to know is how did you know it was a Tampa based work from home agent? Are you leaving out part of the conversation? I never know where the people are when I call, unless they have a non American accent.
If you spend enough time calling United, you get pretty good at it.
For example, just the way they answer the call, tells you a lot. If they say 'thank you for calling the 1K line, how can I help you Mr. Hobo13', you can be pretty darn sure you are talking to PMUA. If they say just say 'Premier Line'... it's an Ex-con.
I could go into more detail, but over the past 2 years it has become verboten to discuss the finer points of PMUA vs. PMCO CSR's on this board.
Oh, and then there is such a thing as saying 'Which call center am I speaking to tonight?" @:-)