Originally Posted by
hobo13
I'm not fan of the TPA home-based agents either. Many are very arrogant. I've been lectured by them myself.
Yup. Me too. And of course they were incredibly incorrect about what they were trying to "lecture" me about.
It is also why I am not a fan of Work-From-Home setups. It is fairly obvious United has little-to-no control and oversight over their call center staff...and it seems worse when dealing with a WFH agent.
They really should spend some time monitoring calls and correcting behavior.