Originally Posted by
PV_Premier
answer only when specifically questioned, as little as possible. hopefully this agent didn't annotate your PNR about your conversation.
This is my general rule in any interaction with a large company, why would you volunteer unnecessary information?
I think you're right that many agents would have allowed the free change given the circumstances but once this agent said "no" why not just say thanks and call back? I think, by proclaiming you'd just call back in 24hrs, you somewhat started the lecturing and the agent just one-up'd you.
Like the guy the other day who tried to get into the GFL one day after his GS status expired. You attempted to bend the rules and got caught/denied. I'm not sure why you'd be upset. I understand about the agent's behavior but, IMHO, it was unnecessary to push the issue.