FlyerTalk Forums - View Single Post - SOP on AI in business
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Old Apr 10, 2014 | 11:40 pm
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avm2806
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Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CC, HH DM, SQ SLTRE, BonvoyTit, UK SL, VS Wings, UA, DL, AA
Posts: 1,756
Unfortunately there is no standard SOP with AI... Menu's are sometimes not printed or loaded and often incorrect. I can't remember the last time I saw a winelist even in AI F class. Meals are usually served in J premium economy style on one tray with everything after a nuts and drink service.
Bar's are often not fully loaded sometimes they even have told me that the champagne was not loaded or it has been served at room temperature... sadly they don't have their act together and anything good on AI comes from the crew taking an extra effort with passengers which is become rarer and rarer nowadays.
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