It'a another variation of the scam.
They set AAdvantage rules. If they don't want to take your voucher, that's it.
If you think they deceived you, you also have no power: according to the U.S. Supreme Court in its recent case only the DOT can act. (Source:
http://www.supremecourt.gov/opinions...2-462_p8k0.pdf page 13)
Congress has given the Department of Transportation (DOT) the general authority to prohibit and punish unfair and deceptive practices in air transportation and in the sale of air transportation, 49 U.S.C. §41712(a) , and Congress has specifically authorized the DOT to investigate complaints relating to frequent flyer programs. See FAA Modernization and Reform Act of 2012, §408(6), 126 Stat. 87. Pursuant to these provisions, the DOT regularly entertains and acts on such complaints.
You can enter a complaint with the DOT at
http://airconsumer.ost.dot.gov/CP_AirlineService.htm. You can even quote this passage from the U.S. Supreme Court.
Originally Posted by
skinnerstein
London is VERY proud of their airport, to the tune of almost $1000 apiece in taxes.
If they told you it was "taxes", then you were doubly screwed. 80%+ of that goes to the airline as a "fee", not to a government: see
http://www.dot.gov/briefing-room/dot...vertising-rule.
Make sure to add that to your complaint to the DOT --as you can see, they act on this behavior.
Originally Posted by
skinnerstein
So far I've had zero luck finding an award itinerary that doesn't connect through LHR on the way there.
Well, do you see a correlation between the fact that the airline pockets a fee if they put you on their AA/IB/BA/AY revenue-shared BA-operated flight but they don't if they put you on their AA/IB/BA/AY revenue-shared AA-operated flight? Yes, you should complain about this too.