Originally Posted by
exerda
I had several issues with my corporate agency over the years I used them, generally in terms of not putting my MP # in correctly or in booking "direct" flights instead of connections (made upgrading harder). YMMV.
It would seem to depend on how you interact with your TA. On my end, I can either book travel through the TA site directly, or my admin does it all. I don't ever just send an email or request to the TA to book travel.
When I was a gov't subcontractor, we were required to use their TA, but I could specify exact flights/times and hotels. In these cases, I agree with you that they did often not include my loyalty account information, but the travel details were otherwise correct. I always did make it a habit to go in and select seats after booking. Even now, our system doesn't allow us to book bulkhead/exit row seats, even if they're available, so I always check anyway.