FlyerTalk Forums - View Single Post - Barclays Arrival/Arrival Cards (1.1%/2.2% travel credits)
Thread: Barclays Arrival/Arrival Cards (1.1%/2.2% travel credits)
View Single Post
Old Apr 9, 2014 | 11:21 am
  #1073  
yOyOYoo
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Feb 2012
Posts: 731
Originally Posted by yOyOYoo
Quote:





Originally Posted by yOyOYoo


I just had a strange thing happen when trying to redeem for one cruise ticket.

Price of one 7 day cruise ticket was $573.41, I noticed when I went to redeem, it gave me an option of using 57,400 miles to pay for the trip. I redeemed, it said congratulations, and then I noticed it did not deduct any miles.

I tried this two times, and both times it said my purchase was complete... yet no miles were deducted from my account.

This glitch ever happen to anyone else??




To update this, I sent a secure message to Barclaycard and they said I had to call in to make the redemption. Very strange. They processed the cash back for travel over the phone and say it should take effect in 24 hours.

This is the first time I could not make a redemption through the website.
Another update: miles still have not been redeemed. I called customer service and they are opening an investigation of some sort and it may take 30 days to get this sorted out.

I'm pretty annoyed / frustrated right now. I think this is the first reported case of someone NOT being able to redeem Arrival miles.
yOyOYoo is offline